Support

If you need help with the Elebne Developer API, here are the available channels and resources.

Contact us

Response times:

• Email: within 24 hours on business days
• WhatsApp: typically within a few hours during business hours (GMT, Sun--Thu)

What to include

When contacting support, include the following to help us resolve your issue faster:

• Business name and the email associated with your Elebne account
• API key prefix (e.g., sk_test_abc... -- never send the full key)
• Request ID from the response headers (X-Request-Id)
• Error code and HTTP status code
• Timestamp of the failed request (UTC)
• Code snippet or cURL command that reproduces the issue

Terms of service

By using the Elebne Developer API, you agree to the Elebne Terms of Service:

• Terms (CGU): elebne.ai/cgu
• Privacy policy: elebne.ai/privacy

GitHub

Report bugs or request features through our GitHub organization:

• GitHub: github.com/IBTIKAR-Technologies

Developer documentation

• Quickstart -- get started in 5 minutes
• Error Codes -- troubleshoot common errors
• Sandbox -- test without real money
• Changelog -- latest updates and releases